Contact Methods
- Email Support: support@pingbuddyapp.com
- SMS Help Number: 877-708-3358
- Mailing Address: Ping Buddy APP LLC, 5830 E 2nd St, Ste 7000 #29604, Casper, Wyoming 82609, USA
Ping Buddy is not an emergency monitoring service. If you have an urgent safety emergency, contact local emergency services directly.
SMS Help
All Ping Buddy urgent safety alert messages are sent toll free from 877-708-3358. Message and data rates may apply.
- Reply HELP to a Ping Buddy SMS for assistance with urgent safety alert messages.
- Reply STOP to stop receiving urgent safety alert SMS messages from Ping Buddy.
- Reply UNSTOP to resume receiving urgent safety alert SMS messages after opting out.
For step-by-step instructions, visit the Safety Alert Controls page.
Frequently Asked Questions
Why does Ping Buddy use SMS?
Ping Buddy uses SMS only for urgent safety alerts tied to missed check-ins and related safety events.
How do I stop urgent safety alert messages from Ping Buddy?
Reply STOP to any Ping Buddy message, or use the instructions on the Safety Alert Controls page.
How do I resume messages after opting out?
Reply UNSTOP to any Ping Buddy message to reactivate urgent safety alert notifications.
How do I ask an SMS question without changing my preferences?
Reply HELP to a Ping Buddy SMS or email support@pingbuddyapp.com.
Where can I review how urgent safety alert messaging and privacy work?
See the Urgent Safety Alerts page, Privacy Policy, and Terms of Service.
Can support handle emergencies or guarantee message delivery?
No. Ping Buddy does not monitor alerts in real time and cannot guarantee delivery timing or receipt of notifications.