How Urgent Safety Alert Messaging Works
All text messages are sent toll free from: 877-708-3358
Message and data rates may apply.
Note: Unsolicited messages to this number will be blocked.
Sample Safety Alert Message
This is an example of the type of urgent safety alert you may receive:
Ping Buddy App:[Contact Name] missed a scheduled safety check-in. This urgent safety alert was sent because you are part of their safety network. Reply STOP to stop these messages or HELP for assistance. Msg&data rates may apply. Info: pingbuddyapp.com/urgent-safety-alerts
What SMS Is Used For
PingBuddy SMS is reserved for urgent safety alerts only. It is used when a missed check-in or related safety event needs fast delivery to a trusted contact.
SAFETY ONLY: PingBuddy does not use SMS for general promotions, newsletters, or marketing campaigns.
Why PingBuddy Uses SMS for Safety Alerts
- Urgent Delivery: SMS helps deliver time-sensitive safety alerts quickly.
- Safety Focus: Messages are limited to urgent safety-related situations.
- Trusted Network:Alerts are intended for people connected to a user's safety plan.
- User Control: Recipients can stop, resume, or get help with SMS at any time.
Important Safety Alert Information
- Reply STOP to stop urgent safety alert messages.
- Reply UNSTOP to resume urgent safety alert messages.
- Reply HELP for assistance.
- Commands are case-insensitive.
- PingBuddy is not an emergency service and does not guarantee delivery, receipt, or response timing.
Your Privacy and Control
- Full Control: You can stop or resume urgent safety alert messages at any time.
- Safety Focus: We only send SMS related to safety check-ins and urgent safety alerts.
- No Spam: PingBuddy does not send promotional or marketing messages by SMS.
- User-Triggered: Alerts are tied to user safety activity, not broad campaigns.
Related Safety Alert Resources
- Safety Alert Controls: Visit our safety alert controls page to manage STOP, UNSTOP, and HELP commands.
- Email Support: Contact our support team for additional help with urgent safety alert messaging.
- App Settings: Use the PingBuddy mobile app to adjust your safety check-in preferences.
- Terms of Service: Review our Terms of Service for complete SMS terms.
- Privacy Policy: See our Privacy Policy to understand how we handle your data.
Need Help?
If you need help with urgent safety alert messaging, please contact our support team. We're here to help clarify how PingBuddy safety alerts work and how to control them.